Strengthen Structures, Operations, and Systems to Promote and Support Organizational
Excellence and Stewardship
The Strategic Priority 2 Objectives are as follows:
By Fall 2023, conduct a comprehensive organizational assessment to determine effectiveness
and efficiency to ensure that the university’s structure is responsive to future needs
and development.
By 2023, implement an incentive-based data-driven management operations process which
results in increased unit productivity and efficiency.
By Fall 2018, develop and conduct a university-wide customer satisfaction / climate
survey to establish a baseline.
Increase university-wide customer service satisfaction by 10 percentage points from
60% to 70% by 2023.
The Strategic Priority 2 Implementation Strategies are as follows:
Implement a focus on operational excellence across all areas of the University, with
particular emphasis on leadership, management, fiscal operations, workplace climate,
and customer service.
Enhance the quality of faculty and staff through aggressive recruitment and support
of talented faculty and staff.
Enhance performance based management for faculty, staff, and student employees
Utilize best practices and technological enhancements to improve effectiveness and
efficiency of operations.
Review and update University policies and procedures.
Improve front-line capabilities to fulfill University’s commitment to quality service
and responsiveness.
Implement professional development workshops at all levels.
Enhance institutional research to facilitate effective data-driven decisions.
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